FAQ - General Questions

Is there a guarantee, that the watch is original?

All our offered watches are 100 % authentic. We also guarantee that you receive the watches exactly in the same condition as stated in the condition report.

 

Do you deliver watches with the box and original papers?

Our standard delivery set includes:

  • Invoice, our warranty certificate and information on our Terms and Conditions
  • Appropriate packaging

If additional items like boxes or papers are included, this will be stated in the individual condition report.

 

Can I have the watch on a different strap?

If you don't like the current strap the watch is listed on, please feel free to approach us about this. We will absolutely work on a solution that will satisfy you. In some special cases, the replacement will come with additional costs. In any case, we will inform you if the replacement would come with additional costs.

 

Can you help me with a different question?

We would be happy to assist you with further questions. Please always feel free to contact us.